AfricInvest and Verod Capital acquire stake in iSON Xperiences
Verod Capital and AfricInvest have joined forces to acquire a majority stake in iSON Xperiences, a prominent ICT solutions provider. Founded in 2010, iSON Xperiences specializes in providing business process outsourcing (BPO), business process management, and digital customer experience solutions across Africa, the United Arab Emirates, and India.
The company serves more than 500 million end-users across various sectors, including Telecom, Financial Services, Energy & Utilities, Media & Entertainment, Aviation, Retail, and E-commerce. iSON Xperiences has a workforce of over 18,000 individuals operating in 19 countries, with 16 of them located in Africa.
With the support of AfricInvest and Verod, iSON aims to diversify its service offerings and enter new markets in its next chapter. A key component of this strategy involves integrating digital tools to enhance customer operations, improve customer experience, and boost agent productivity through digital self-service while concurrently enhancing agent skills.
Points clés à retenir
The acquisition of a majority stake in iSON Xperiences by Verod Capital and AfricInvest is significant for all parties involved and carries broader implications for the private equity landscape in Nigeria and Africa. For Verod Capital and AfricInvest, it represents an opportunity to tap into the growing BPO and digital customer experience sector in Africa, diversifying their portfolios. It also aligns with the trend of private equity firms increasingly targeting technology and digital service companies on the continent. For iSON Xperiences, this partnership provides the necessary capital and expertise to expand its service offerings and enter new markets, ultimately enhancing its competitive position and driving growth. In the context of the broader private equity landscape, this deal showcases the attractiveness of investing in technology-driven solutions in Africa, where the demand for digital services and outsourcing is on the rise. It underlines the potential for private equity to drive innovation and growth in the region's fast-evolving technology and services sectors.