GTBank Kenya Expands Through Posta Agency Outlets

AFRICAN BUSINESS AND ECONOMYSeptember 11, 2025 at 12:50 PM UTC

TLDR

Guaranty Trust Bank Kenya has opened 46 agency banking outlets in partnership with Posta Kenya as it expands its retail services
The first phase of GTExpress, as the service is branded, is now live in Nairobi, Kisumu, Mombasa, Kisii, Nyeri, Nakuru, and Nanyuki
Customers can deposit and withdraw cash, open accounts, and access basic services at Posta counters

Guaranty Trust Bank Kenya has opened 46 agency banking outlets in partnership with Posta Kenya as it expands its retail services without adding new branches. The lender currently operates 12 branches.

The first phase of GTExpress, as the service is branded, is now live in Nairobi, Kisumu, Mombasa, Kisii, Nyeri, Nakuru, and Nanyuki. Customers can deposit and withdraw cash, open accounts, and access basic services at Posta counters. GTBank says transactions will be offered at lower rates than the market average. “Our priority is to make banking easier and more accessible for our customers, wherever they are,” said managing director Jubril Adeniji.

Equity Bank dominates Kenya’s agency banking sector with more than 60,000 agents, and KCB with over 15,000. GTBank’s footprint is smaller, but Posta’s presence across all 47 counties provides room to scale. Phase two will add 54 more outlets before year-end, alongside digital onboarding and USSD-based deposits.

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Key Takeaways

Agency banking has become central to Kenya’s financial system, accounting for a significant share of transactions outside traditional branches. According to the Central Bank of Kenya, agency outlets handled more than KES 1.3 trillion ($10 billion) in transactions in 2023, reducing reliance on physical branches and ATMs. Equity Bank and KCB dominate, but smaller lenders increasingly use the model to expand retail access at low cost. Posta Kenya, once reliant on mail services, has shifted toward financial partnerships as letter volumes fall, making it an important distribution channel for banks. For GTBank, the move represents a strategic pivot from its corporate focus to the mass retail segment, but without the cost of expanding physical branches. Its profitability in Kenya—unique among Nigerian lenders operating in the country—gives it room to experiment with new channels. The success of GTExpress will depend on customer uptake and whether Posta can maintain service quality across its wide network.

Business

Banking

GTBank Kenya

Posta Kenya

Agency Banking